1. Create a new machine. I created ours in a KVM environment.
2. On the new machine
a. Download the RT tar ball from:
http://blog.bestpractical.com/2011/04/rt-400-released.htmlb. Install the required packages in the README file.
The latest release can be downloaded from: http://www.bestpractical.com/rt/download_file.html
1) This is what I installed: httpd, gcc, mysql, mysql-server, perl-CPAN, mod_perl, make, perl-XML-Parser, perl-YAML
2) Configure CPAN if not done already:
# perl -MCPAN -e shellc. Follow the General Installation instructions in the README file.
# tar xzvf rt-4.0.0.tar.gzd. If you are using iptables, make sure things look okay. If mysqld is not running, turn it on. If you plan on using SSL, make sure you have the certificates.
# make testdeps
# make fixdeps
# make install (We will follow 6a in README because were are creating a fresh install, but then will also be doing parts of 6b for upgrading the database)
e. From your RT3 installation, copy your customizations from RT_SiteConfig.pm into RT4's RT_SiteConfig.pm. These are the things that I added:
Set( $rtname, 'your.domain.name');
Set($Organization , "your.domain.name");
Set($RTAddressRegexp , '^your-rt-user\@your.domain.name$');
Set($CorrespondAddress , 'email@example.com');
Set($CommentAddress , 'firstname.lastname@example.org');
Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024));
Set($WebBaseURL , "https://rtservername.your.domain.name:$WebPort");
Set($DatabaseUser , 'your-rt-user');
Set($DatabasePassword , 'your-rt-databasepw');
Set($DatabaseName , 'your-rt4-database');
#Set($DatabaseName , 'your-rt3-database');
f. On the new machine, Initialize new database so you have a clean RT4 install of the database
# make initialize-database
g. Dump the RT3 database on the old server. Copy the database file to the new server
# mysqldump --default-character-set=binary rt3-database -p > rt3-database.sqlh. Import the RT3 database into your new server. Make sure the database name is different than the one you used to initialize the RT4 database.
# scp rt3-database.sql user@rt4server:
# mysql rt3-database < /path/rt3-database.sqli. From the UPGRADING.sql page, generate the SQL queries and apply it to your database :
# perl /path-to-rt-install/rt-4.0.0/etc/upgrade/upgrade-mysql-schema.pl rt3-database dbuser dbpassword > /path/queries.sql
# mysql rt3-database < /path/queries.sql
j. From 6b in README, I looked in the make file and just ran the command pertaining to upgrading the database. I don't need to upgrade the files because I created a new RT4 installation.k. Now, the database will work with the RT4 installation. You have an option to just change the database name in RT_SiteConfig.pm to the database you just imported, or you can dump the RT3 upgraded database and import it into the RT4 database that was newly created. I chose to do the latter.
# sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade
# mysqldump --default-character-set=binary rt4-database -p > /path/rt4database-orig.sqll. Consult docs/web_deployment.pod for the apache configuration. I copied my conf files from the old server and compared it with the documentation to make sure everything was correct.
# mysqldump --default-character-set=binary rt3-database -p > /path/rt3database-upgradetort4.sql
# mysql rt4-database < /path/rt3database-upgradetort4.sql
m. Restart mysqld and httpd. Access your site from a browser to verify it looks ok. I had to turn off SELinux to get it to work, but I'm sure it will be a quick fix.
n. Update your aliases file so that it points to your new rt-server. If you are using a remote mail server, make sure to copy over the new rt-mailgate
Last changed: Oct 12 2011 at 4:26 PMBack